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A person reads every message and answers by email within 2 working days; the desk is open every day, 08:00–20:00 Central European Time. There is no phone line to ring — the phone is for the call that goes over your order with you.
Send a message
About an order? Put in the name, the address, the reference or phone number, and the rough date.
Who reads it
One company, and it does everything: WHATECH MOBILE CO., LIMITED, Huanbin Lin, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. It built this website and runs it, runs the advertising and the Google Ads campaigns, owns the stock, takes the order, sends it out, collects payment on delivery, answers for the guarantee and handles returns and refunds. There is no intermediary and no separate advertising operator.
Rather write directly?
- Orders, parcels, returns, the guarantee
- care@livingsave.com
- Anything about your personal data
- privacy@livingsave.com — answered within 30 days
- By post
- Huanbin Lin, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
For an order, put in the message:
- the first and last name the order was placed under;
- the full delivery address, postcode and country included;
- the order reference from the thank-you page, or the phone number you ordered with;
- the rough date you ordered.